Refund policy

1. When we credit a lead

We'll credit a paid lead if, within 7 days of receiving it, you tell us that:

• the phone number is wrong or disconnected
• the move is outside the areas or move types you chose
• it's a duplicate of a lead you already received in the past 30 days
• the customer says they never asked for a quote

2. When we don't

• The customer chose another removalist, or decided not to move
• The customer didn't answer or call back after you contacted them
• You didn't contact the customer within 24 hours
• You asked for a credit more than 7 days after receiving the lead

3. How to ask for a credit

To ask for a credit, email hello@easymoveexperts.com with the customer's name, the date you received the lead and the reason. We'll check it and reply within 5 business days.

4. How credits are paid

Approved credits come off your next invoice. If you've stopped receiving leads, we'll refund the amount to your nominated bank account within 14 days.

5. Your rights

Nothing in this policy excludes, restricts or changes any rights you have under the Australian Consumer Law.